Call fees
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Your Privacy and Security
To view the correct details, choose an option that best reflects your policy start or renewal date.
Introduction
This Privacy Statement will help you understand how we collect, use and protect your personal data. You should also show this notice to anyone else who may be insured with us.
You acknowledge that by providing your personal data to us, you consent to its processing in the manners outlined below. When providing personal data about others, you confirm that you have the consent of these individuals to supply their personal data. We are unable to offer you any product or service unless you provide explicit consent for the collection and use of such sensitive data as defined in the Data Protection Act 1998.
Who we are
Gladiator is a trading name of Able Insurance Services Limited (Able) (Registered Number 02890075). Able is part of Admiral Group plc.
Additional data controllers
Companies within Admiral Group plc:
- EUI Limited - trading as Admiral, Bell, Diamond and Elephant and Gladiator
- Able Insurance Services Limited - trading as Gladiator and Admiral Van
- Admiral Law Limited - trading as Admiral Law
- BDE Law Limited - trading as EUI Law, Diamond Law and Elephant Law
- Inspop.com Limited - trading as Confused.com
Data we collect
We collect personal data and sensitive personal data as part of providing services to you. We may also monitor or record calls, emails, SMS messages or other communications in accordance with UK law.
We may collect Your Driving Licence Number (DLN or "MyLicence") as part of your application for motor insurance (in some cases, we may not be able to insure you without this information) or when you make a claim. For details relating to information held about you by the Driver and Vehicle Licensing Agency ("DVLA") please visit dvla.gov.uk and mylicence.org.uk To view your driving licence, visit gov.uk/view-driving-licence
Types of data we may collect
Personal Data
Examples of personal data we may collect includes:
- Name and address, date of birth and gender
- Telephone numbers and email address
- Credit/Debit card details
- Lifestyle and other information
Sensitive Personal Data
Examples of sensitive personal data we may collect includes:
- Medical history
- Claims history
- Criminal convictions etc
Driving Licence Number ("MyLicence")
The number is used to do an automatic check with the DVLA driver database, to retrieve the required information. The provided information is:
- Type of licence held
- Length of time the licence has been held for
- Entitlements to drive
- Penalty points
- Convictions
- Conviction dates
- Disqualifications
Call recording and monitoring
We monitor or record calls, emails, SMS messages or other communications for:
- Business purposes such as quality control and training
- Processing necessary for entering into or performance of a contract
- Prevention of unauthorised use of our telecommunication systems and websites
- Ensuring effective systems operation
- Meeting any legal obligation
- Protecting your vital interests
- Prevention or detection of crime
- For the legitimate interests of the data controller
When data is collected
We will collect your personal data when:
- You ask for a quote
- You make enquiries through a price comparison website
- You purchase our products and services
- You make customer enquiries
- You register for information or other services
- You register a claim
- You respond to communications or surveys
- We require additional information from you for validation purposes
How your data is used
We will use your data for:
- Processing your quotes
- Administering your policy including claims handling
- Fraud prevention and detection
- Credit scoring or other automated decision-making systems
- Administering debt recoveries
- Verifying your identity when required
- Undertaking market research, product development and statistical purposes
- Keeping you informed about promotions and new developments by email telephone, SMS, social media or post
- Processing auto-renewal of your policy
- For assessment and analysis to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme
- We may use your information to make decisions about you using computerised technology to profile you, such as assessing which products might be most suitable for you
Driving Licence Number ("MyLicence")
The data provided by the DVLA may be used alongside other information you have provided:
- To calculate a motor insurance quote
- To administer the policy
- For anti-fraud purposes
They will not be used for any other purpose, or be made available for anyone else. Only the motor insurance industry may use this information. If you apply for a quote with us and don't decide to take out insurance with us, the data returned from the DVLA database will be anonymised or deleted no later than 30 days after receipt of that data.
Please note that under our User Agreement with the Motor Insurers' Bureau, individual agents do not have access to the data returned by a DLN search and as such will not be able to discuss issues relating to your DLN with you. In these instances, we suggest checking the information associated with your DLN is correct at gov.uk/view-driving-licence
Dealing with Other People
Policy Administration
It is our policy to deal with your spouse, partner or parent, company secretary and any other person who is named on your policy. If you would like someone else to deal with your policy on your behalf on a regular basis please let us know.
Renewal
In order to offer you continuous cover on your policy, Gladiator will arrange for your policy to be automatically renewed. You should be aware that we can only guarantee automatic renewal when:
- You have made us aware of any changes to your policy details
- The credit/debit card details have not changed
- The credit/debit card holder has given their explicit consent to his or her card being charged at renewal
We may conduct a search against your DLN if an insurance policy is incepted at the renewal stage.
Unless we hear to the contrary Gladiator, is entitled to assume at renewal that your details have not changed and you have the consent of the card holder.
If you wish to make changes to your policy then, unless you inform us otherwise, Gladiator will charge the payment details (card or bank account) held on record for any additional amount due.
You may inform us of any changes or opt out of automatic renewal at any time by contacting our Customer Service department. We will also contact you with a reminder that your insurance is due for renewal.
Marketing
Admiral Group plc will contact you from time to time by telephone, post, email, social media channels or SMS to keep you informed with news, our range of products or services.
Admiral Group plc may contact you from time to time to ask you to take part in a survey, in order to enable us to review, develop and improve our services. We use Survey Monkey's website to host our surveys. In providing its services to us, Survey Monkey acts as a data processor. To view Survey Monkey's privacy statement please click here. At all times, EUI Limited will remain the data controller.
Your survey responses, including any personal data provided, will only be used by Admiral Group plc for the purposes stated within this Privacy and Security statement. Personal data can include (but is not restricted to) your name, age and e-mail address. We may collect sensitive personal data, depending on the survey to which you are responding.
Marketing & your preferences
Admiral Group has various offerings and from time to time we would like to keep you informed of news, products or services, including but not limited to insurance (e.g. other automotive, insurance, legal or financial products, or other carefully selected offers or promotions which we feel may be of interest to you).
If you have visited our site and have selected to view a quote, we may contact you by telephone or other means, to discuss your quote and the cover options available to you.
Other carefully selected companies may also contact you by post. If you have opted in to receive emails, SMS or telephone calls from other selected companies, you may also be contacted about other products that we believe may be of interest to you by these contact methods.
If you would like to alter your marketing preferences please click here or write to the Marketing Department, Admiral Group plc, Cardiff CF10 2AA.
Our technology
We collect data about you through the use of technology such as cookies and device fingerprinting. View our full Cookie Policy.
Your cookie preferences
Managing, Disabling and Enabling Cookies
You have the ability to accept or decline cookies from any website by modifying the settings in your browser. If you wish to restrict or block the cookies which are set by our website, you can do this through your browser settings. For information about how to manage and disable cookies you can use the 'Help' function within your browser or please visit aboutcookies.org or allaboutcookies.org. However, please note that by deleting or disabling cookies this could affect the functionality of our website and you may not be able to access certain areas or features of our site.
To opt out of being tracked by Google Analytics across all websites click here.
Who has access to your data
Apart from ourselves, other companies that may have access to your data include:
- Companies within the Admiral Group (For the purposes of this Privacy Statement, "Admiral Group" means Admiral Group plc and any company or entity in which Admiral Group plc owns more than 15% of the issued share capital. Companies in the Admiral Group shall include, without limitation, EUI Limited, Admiral Insurance Services Limited, Admiral Insurance Company Ltd, Admiral Insurance (Gibraltar) Ltd, Inspop.com Ltd, Able Insurance Services Ltd and any other company that is incorporated within the Admiral Group at any time in the future). A full list of our companies can be found at admiralgroup.co.uk/business/our_companies.php
- In the event that we undergo re-organisation or are sold to a third party, in which case you agree that any personal data we hold about you may be transferred to that re-organised entity or third party
- Where it is necessary to deliver the products and services bought by you. For example, we may disclose your personal data to a credit card company to validate your credit card details and obtain payment. It may also be necessary for us to pass your personal data to the organisation from whom you have ordered any products or services other than your Gladiator Insurance product, such as the providers of personal accident cover, etc. At all times, Able will remain the Data Controller unless we inform you otherwise.
Request your data
You have the right to access the data we hold about you under section 7 of the Data Protection Act 1998.
How to make a Subject Access Request
Please write to:
Head of Central Quality
Subject Access Request
Admiral Group plc
Ty Admiral
David Street
Cardiff CF10 2AA
Please provide:
- Your name, address, policy/claim number and what information you would like.
- Identification documents; one which shows your name and signature (e.g. a copy of your passport) and one which shows your name and address (e.g. a copy of a recent bill or bank statement or other official document). We will accept just one identification document if it shows your name, address and signature such as a copy of your driving licence. (This is to take reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.)
- A cheque or postal order made payable to "Able Insurance Services Limited" for £10.00 (In accordance with the Data Protection Act 1998, we are entitled to charge a fee of £10.00 to cover administration costs.)
Please note that if your SAR involves personal data of other people or you are making a request on behalf of another (such as a parent on behalf of a child), we may need identification from these individuals, as well as a signed letter of authority from them confirming that they are happy for you to act on their behalf and for us to release their data to you.
Once we have received your written request, identification documents and fee, we will have 40 calendar days to fulfil your request.
Confidentiality and disclosure of your data
We will endeavour to treat your personal data as private and confidential. From time to time we will employ agents and subcontractors to process your personal data on your behalf. The same duty of confidentiality and security will apply to them and all processing will be carried out under our instruction.
We would like to bring to your attention our obligations to disclose data in the following four exceptional cases permitted by law, and the other situations set out below. These are:
- Where we are legally compelled to do so
- Where there is a duty to the public to disclose
- Where disclosure is required to protect our interest
- Where disclosure is made at your request or with your consent
If you make a complaint about the service we have provided, we may be obliged to forward details about your complaint, including your personal data, to the relevant ombudsman. You can be assured that they are similarly obliged to adhere to the Data Protection Act and keep your personal data strictly confidential.
Please note that we make a number of checks to assess your application for credit and verifying identities to prevent and detect crime and money laundering, as well as data sharing at any time for the purposes of fraud prevention. These checks may also include your DLN/MyLicence.
Using data obtained from your DLN, we may pass details of your 'No Claims Bonus' to certain organisations to be recorded on an NCB database. This may occur if information requires updating or correcting at any stage, and also at the renewal stage of your policy and upon or after the cancellation of your policy prior to the expiry date.
Use of your data for fraud, money laundering & credit decisions
As part of the quote and acceptance process we exchange information with the Claims Underwriting Exchange which holds a record of incidents reported to insurers, which may or may not have given rise to a claim. We do this in order to verify the information provided about you or any individual who is named on the quotation or policy during the quote process.
Credit Reference
When you apply to us to purchase a policy, we make a number of checks to assess your application for credit and verifying identities to prevent and detect crime and money laundering. To obtain this information, we will check the following records about you and anyone else who may also be insured and whose personal details have been provided as part of the Insurance application.
- Our own records
- Credit Reference Agency (CRA) records. When CRAs receive a search from us they will place a search footprint on your credit file that may be seen by other lenders. They supply us with both public (including the electoral register), and shared credit and fraud prevention information
- Fraud Prevention Agency (FPA) Records
We make searches about you at credit reference agencies who will supply us with information, including the Electoral Register and credit information. The agencies will record details of the search whether or not your application proceeds. This search will not be seen or used by lenders to assess your ability to obtain credit. We may use scoring methods to assess this application and to verify your identity.
Credit searches and other information which is provided to us and/or the credit reference agencies, about you and those with whom you are linked financially, may be used by Able and other companies if you, or other members of your household, apply for other facilities including Insurance and loans applications and claims. This information may also be used for debt tracing and the prevention of money laundering as well as the management of your account. Alternatively, we may ask you to provide physical forms of identification.
If you are making a joint application or tell us that you have a spouse or financial associate, we will link your records together so you must be sure that you have their agreement to disclose information about them. CRAs also link your records together and these links will remain on your and their files until such time as you or your partner successfully files for a disassociation with the CRAs to breach that link.
We may also make periodic searches at CRAs and FPAs to manage your account with us.
Information on applications will be sent to and recorded by CRAs. When you borrow from us, we will give details of your account(s) and how you manage it/them to CRAs. If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs and FPAs to perform similar checks and to trace your whereabouts and recover debts that you owe. Records remain on file for six years after they are closed, whether settled by you or defaulted.
If you give us false or inaccurate information and we suspect or identify fraud, we will record it and may also pass this information to FPAs and other organisations involved in the prevention of crime and fraud.
If you borrow from us and do not make payments that you owe us, we will endeavour to trace your whereabouts and recover any debts.
Your data may also be used for other purposes for which you give your specific permission or, in very limited circumstances, when required by law or where permitted under the terms of the Data Protection Act 1998.
How to find out more
This is a condensed guide to the use of your personal information for credit reference purposes. If you would like to read the full details of how your data may be used please phone our Customer Services Department, or write to us at Pricing Department, Ty Admiral, David Street, Cardiff, CF10 2EH.
You can contact the CRAs currently operating in the UK; the information they hold may not be the same so it is worth contacting them all. They will charge you a small statutory fee.
- Call Credit: callcredit.co.uk
- Equifax: equifax.co.uk
- Experian: experian.co.uk
Please contact us at Central Underwriting Department, Tŷ Admiral, David Street, Cardiff CF10 2EH if you want to receive details of the relevant fraud prevention agencies.
When you make a claim
If necessary we may also have to investigate your claims and conviction history in the course of administering the claim. You can be assured that we will keep such investigations strictly confidential.
We pass information to the Claims and Underwriting Exchange Register and, in the case of motor insurance, the Motor Insurance Anti-Fraud and Theft Register, both of which are managed by the Motor Insurers' Bureau (MIB). This helps insurers check information and prevent fraudulent claims. When we deal with your request for insurance we may search these registers. Under the conditions of your policy, you must tell us about any incident (such as an accident or theft) which may give rise to a claim. When you tell us about an incident we will pass information to the Registers.
Information relating to your insurance policy will be added to the Motor Insurance Database ("MID") managed by the Motor Insurers' Bureau ("MIB"). MID and the data stored on it may be used by certain statutory and/or authorised bodies including the Police, the DVLA, the DVANI, the Insurance Fraud Bureau and other bodies permitted by law for purposes not limited to but including:
- Electronic Licensing
- Continuous Insurance Enforcement; Law enforcement (prevention, detection, apprehension and or prosecution of offenders)
- The provision of government services and or other services aimed at reducing the level and incidence of uninsured driving
If you are involved in a road traffic accident (either in the UK, the EEA or certain other territories), insurers and or the MIB may search the MID to obtain relevant information.
Persons (including his or her appointed representatives) pursuing a claim in respect of a road traffic accident (including citizens of other countries) may also obtain relevant information which is held on the MID.
It is vital that the MID holds your correct registration number. If it is incorrectly shown on the MID you are at risk of having your vehicle seized by the Police. You can check that your correct registration number details are shown on the MID at askmid.com
Fraud prevention and detection notice
In order to prevent and detect fraud insurers may, at any time, share information about you with our other group companies.
If false or inaccurate information is provided and fraud is identified details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information.
We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:
- Checking details on applications for credit and credit related or other facilities
- Managing credit and credit related accounts or facilities
- Recovering debt
- Checking details on proposals and claims for all types of Insurance
- Checking details of job applicants and employees
MyLicence
As part of our fraud prevention and detection measures, we may undertake searches against your (or any person included on the proposal) DLN against details held by the DVLA to confirm your licence status, entitlement and restriction information and endorsement/conviction data. This helps insurers check information to prevent fraud and reduce incidences of negligent misrepresentation and non-disclosure. A search of the DLN with the DVLA should not show a footprint against your (or another relevant person included on the proposal) driving licence.
Please contact us on 0800 052 3144 if you want to receive details of the relevant fraud prevention agencies.
We may exchange your details such as NCB, DLN and Claims records with insurance industry databases for the purpose of validation and financial crime prevention.
We and other organisations may access and use, from other countries, the information recorded by fraud prevention agencies.
Information Security
On our websites we protect any data you have given us by providing you with a User ID and password. We also use industry standard security to encrypt sensitive data in transit to our servers.
It may be necessary to transfer your personal data to other Group companies or service providers located outside of the European Economic Area. The data protection and other laws of these countries may not be as comprehensive as those in the UK or the EEA - in these instances we will take steps to ensure that your data is given an equivalent level of protection as it is in the EEA.
Show further information
The User ID and password helps us to protect your personal data you must keep this password safe and must not disclose it to anyone. Some suspicious emails contain attachments or links to websites that try to install malicious software on your computer. If you have entered your password on what you think might be a malicious website, please contact us immediately and ask us to change your password.
If you have entered your credit card information on what you think might be a malicious website or replied to an e-mail with that information, you should contact your credit card company immediately. Do not forget to contact us to update your card details.
When you ask for a quote from us, we will process the data on a secure server. Your browser will confirm that you are in a secure area by displaying an unbroken key or lock in the bottom right hand corner of your browser window.
Many organisations use security features such as firewalls to protect their computer systems. These firewalls may prevent you from connecting to our secure server to get a quote. If you are at work and cannot connect to our web site, please speak to your IT administrator.
Please be aware that communications over the Internet, such as emails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
Additionally, you can protect your system by installing anti-virus and running scans as recommended by the vendor. You should also run any security updates / patches you receive for your system from the supplier.
Never respond to unsolicited emails from unfamiliar sources. Such emails may be fraudulent and attempt to get you to provide your personal details or payment information.
Changes to this policy
This privacy policy was last updated on 30/01/2017. We reserve the right to make changes to this policy and you will be prompted of any changes when you next visit our website.
From time to time we may need to change the way we use your personal data. Where we believe you may not reasonably expect such a change we will write to you. When we do so, you will have 60 days to object to the change but if we do not hear from you within that time you consent to that change.
Introduction
This Privacy Statement will help you understand how we collect, use and protect your personal data. You should also show this notice to anyone else who may be insured with us.
You acknowledge that by providing your personal data to us, you consent to its processing in the manners outlined below. When providing personal data about others, you confirm that you have the consent of these individuals to supply their personal data. We are unable to offer you any product or service unless you provide explicit consent for the collection and use of such sensitive data as defined in the Data Protection Act 1998.
Who we are
Gladiator is a trading name of EUI Limited (EUI) (Registered Number 02686904). EUI Limited is part of Admiral Group plc.
Additional data controllers
Companies within Admiral Group plc:
- EUI Limited - trading as Admiral, Bell, Diamond and Elephant and Gladiator
- Able Insurance Services Limited - trading as Gladiator and Admiral Van
- Admiral Law Limited - trading as Admiral Law
- BDE Law Limited - trading as EUI Law, Diamond Law and Elephant Law
- Inspop.com Limited - trading as Confused.com
Data we collect
We collect personal data and sensitive personal data as part of providing services to you. We may also monitor or record calls, emails, SMS messages or other communications in accordance with UK law.
We may collect Your Driving Licence Number (DLN or "MyLicence") as part of your application for motor insurance (in some cases, we may not be able to insure you without this information) or when you make a claim. For details relating to information held about you by the Driver and Vehicle Licensing Agency ("DVLA") please visit dvla.gov.uk and mylicence.org.uk To view your driving licence, visit gov.uk/view-driving-licence
Types of data we may collect
Personal Data
Examples of personal data we may collect includes:
- Name and address, date of birth and gender
- Telephone numbers and email address
- Credit/Debit card details
- Lifestyle and other information
Sensitive Personal Data
Examples of sensitive personal data we may collect includes:
- Medical history
- Claims history
- Criminal convictions etc
Driving Licence Number ("MyLicence")
The number is used to do an automatic check with the DVLA driver database, to retrieve the required information. The provided information is:
- Type of licence held
- Length of time the licence has been held for
- Entitlements to drive
- Penalty points
- Convictions
- Conviction dates
- Disqualifications
Call recording and monitoring
We monitor or record calls, emails, SMS messages or other communications for:
- Business purposes such as quality control and training
- Processing necessary for entering into or performance of a contract
- Prevention of unauthorised use of our telecommunication systems and websites
- Ensuring effective systems operation
- Meeting any legal obligation
- Protecting your vital interests
- Prevention or detection of crime
- For the legitimate interests of the data controller
When data is collected
We will collect your personal data when:
- You ask for a quote
- You make enquiries through a price comparison website
- You purchase our products and services
- You make customer enquiries
- You register for information or other services
- You register a claim
- You respond to communications or surveys
- We require additional information from you for validation purposes
How your data is used
We will use your data for:
- Processing your quotes
- Administering your policy including claims handling
- Fraud prevention and detection
- Credit scoring or other automated decision-making systems
- Administering debt recoveries
- Verifying your identity when required
- Undertaking market research, product development and statistical purposes
- Keeping you informed about promotions and new developments by email telephone, SMS, social media or post
- Processing auto-renewal of your policy
- For assessment and analysis to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme
- We may use your information to make decisions about you using computerised technology to profile you, such as assessing which products might be most suitable for you
Driving Licence Number ("MyLicence")
The data provided by the DVLA may be used alongside other information you have provided:
- To calculate a motor insurance quote
- To administer the policy
- For anti-fraud purposes
They will not be used for any other purpose, or be made available for anyone else. Only the motor insurance industry may use this information. If you apply for a quote with us and don't decide to take out insurance with us, the data returned from the DVLA database will be anonymised or deleted no later than 30 days after receipt of that data.
Please note that under our User Agreement with the Motor Insurers' Bureau, individual agents do not have access to the data returned by a DLN search and as such will not be able to discuss issues relating to your DLN with you. In these instances, we suggest checking the information associated with your DLN is correct at gov.uk/view-driving-licence
Dealing with Other People
All insurance policies must have an Administrator.
The Administrator must be a policyholder within the current period of insurance and will be our primary point of contact in relation to the administration of the policy.
The Administrator:
- Will have access to all policy documentation, information and personal data relating to all Insured(s) on this policy
- Can nominate another policyholder to become the Administrator
- Can make any change to all parts of the policy
- Can cancel the whole policy in line with General Condition 4 of your policy book.
With the exception of cancellation (General Condition 4), it is our policy to deal with those named on your policy or any acceptable callers. The ways in which we may deal with those named on your policy or any acceptable callers include adding or removing vehicles to the policy.
An acceptable caller is:
- a policyholder
- named driver
- the spouse, partner or parent of a policyholder
- a secretary or personal assistant where added by a policyholder
- any other person or organisation that provides evidence that they have authority to act on behalf of the policyholder and passes our data protection procedure
If you would like someone else to deal with your policy on your behalf on a regular basis please let us know.
Claim process
For your benefit and to ensure an efficient administration process, it is our policy to deal with your spouse, partner or parent, or any other agreed acceptable callers. If you would like someone else to deal with your policy on your behalf, please let us know.
To ensure an efficient and speedy claim process we will take instruction from you or any other person provided they are named on the policy. If you would like someone else to deal with your claim on your behalf please let us know. However, there may be occasions where we still need to deal with you directly.
If you give us data about another person, in doing so you confirm that they have given you permission to provide it to us to be able to process their personal data (including any sensitive personal data) and also that you have told them who we are and what we will use their data for, as set out in this policy.
Renewal
In order to offer you continuous cover on your policy, Gladiator will arrange for your policy to be automatically renewed. You should be aware that we can only guarantee automatic renewal when:
- You have made us aware of any changes to your policy details
- The credit/debit card details have not changed
- The credit/debit card holder has given their explicit consent to his or her card being charged at renewal
We may conduct a search against your DLN if an insurance policy is incepted at the renewal stage.
Unless we hear to the contrary, Gladiator is entitled to assume at renewal that your details have not changed and you have the consent of the card holder.
If you wish to make changes to your policy then, unless you inform us otherwise, Gladiator will charge the payment details (card or bank account) held on record for any additional amount due.
You may inform us of any changes or opt out of automatic renewal at any time by contacting our Customer Service department. We will also contact you with a reminder that your Insurance is due for renewal.
Marketing
Admiral Group plc will contact you from time to time by telephone, post, email, social media channels or SMS to keep you informed with news, our range of products or services.
Admiral Group plc may contact you from time to time to ask you to take part in a survey, in order to enable us to review, develop and improve our services. We use Survey Monkey's website to host our surveys. In providing its services to us, Survey Monkey acts as a data processor. To view Survey Monkey's privacy statement please click here. At all times, EUI Limited will remain the data controller.
Your survey responses, including any personal data provided, will only be used by Admiral Group plc for the purposes stated within this Privacy and Security statement. Personal data can include (but is not restricted to) your name, age and e-mail address. We may collect sensitive personal data, depending on the survey to which you are responding.
Marketing & your preferences
Admiral Group has various offerings and from time to time we would like to keep you informed of news, products or services, including but not limited to insurance (e.g. other automotive, insurance, legal or financial products, or other carefully selected offers or promotions which we feel may be of interest to you).
If you have visited our site and have selected to view a quote, we may contact you by telephone or other means, to discuss your quote and the cover options available to you.
Other carefully selected companies may also contact you by post. If you have opted in to receive emails, SMS or telephone calls from other selected companies, you may also be contacted about other products that we believe may be of interest to you by these contact methods.
If you would like to alter your marketing preferences please click here or write to the Marketing Department, EUI Limited, Ty Admiral, David Street, Cardiff CF10 2AA.
Our technology
We collect data about you through the use of technology such as cookies and device fingerprinting. View our full Cookie Policy.
Your cookie preferences
Managing, Disabling and Enabling Cookies
You have the ability to accept or decline cookies from any website by modifying the settings in your browser. If you wish to restrict or block the cookies which are set by our website, you can do this through your browser settings. For information about how to manage and disable cookies you can use the 'Help' function within your browser or please visit aboutcookies.org or allaboutcookies.org. However, please note that by deleting or disabling cookies this could affect the functionality of our website and you may not be able to access certain areas or features of our site.
To opt out of being tracked by Google Analytics across all websites click here.
Who has access to your data
Apart from ourselves, other companies that may have access to your data include:
- Companies within the Admiral Group (For the purposes of this Privacy Statement, "Admiral Group" means Admiral Group plc and any company or entity in which Admiral Group plc owns more than 15% of the issued share capital. Companies in the Admiral Group shall include, without limitation, EUI Limited, Admiral Insurance Services Limited, Admiral Insurance Company Ltd, Admiral Insurance (Gibraltar) Ltd, Inspop.com Ltd, Able Insurance Services Ltd and any other company that is incorporated within the Admiral Group at any time in the future). A full list of our companies can be found at admiralgroup.co.uk/business/our_companies.php
- In the event that we undergo re-organisation or are sold to a third party, in which case you agree that any personal data we hold about you may be transferred to that re-organised entity or third party
- Where it is necessary to deliver the products and services bought by you. For example, we may disclose your personal data to a credit card company to validate your credit card details and obtain payment. It may also be necessary for us to pass your personal data to the organisation from whom you have ordered any products or services other than your Gladiator Insurance product, such as the providers of personal accident cover, etc. At all times, EUI Limited will remain the Data Controller unless we inform you otherwise.
Request your data
You have the right to access the data we hold about you under section 7 of the Data Protection Act 1998.
How to make a Subject Access Request
Please write to:
Head of Central Quality
Subject Access Request
EUI Limited
Ty Admiral
David Street
Cardiff CF10 2AA
Please provide:
- Your name, address, policy/claim number and what information you would like.
- Identification documents; one which shows your name and signature (e.g. a copy of your passport) and one which shows your name and address (e.g. a copy of a recent bill or bank statement or other official document). We will accept just one identification document if it shows your name, address and signature such as a copy of your driving licence. (This is to take reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.)
- A cheque or postal order made payable to "EUI Limited" for £10.00 (In accordance with the Data Protection Act 1998, we are entitled to charge a fee of £10.00 to cover administration costs.)
Please note that if your SAR involves personal data of other people or you are making a request on behalf of another (such as a parent on behalf of a child), we may need identification from these individuals, as well as a signed letter of authority from them confirming that they are happy for you to act on their behalf and for us to release their data to you.
Once we have received your written request, identification documents and fee, we will have 40 calendar days to fulfil your request.
Confidentiality and disclosure of your data
We will endeavour to treat your personal data as private and confidential. From time to time we will employ agents and subcontractors to process your personal data on your behalf. The same duty of confidentiality and security will apply to them and all processing will be carried out under our instruction.
We would like to bring to your attention our obligations to disclose data in the following four exceptional cases permitted by law, and the other situations set out below. These are:
- Where we are legally compelled to do so
- Where there is a duty to the public to disclose
- Where disclosure is required to protect our interest
- Where disclosure is made at your request or with your consent
If you make a complaint about the service we have provided, we may be obliged to forward details about your complaint, including your personal data, to the relevant ombudsman. You can be assured that they are similarly obliged to adhere to the Data Protection Act and keep your personal data strictly confidential.
Please note that we make a number of checks to assess your application for credit and verifying identities to prevent and detect crime and money laundering, as well as data sharing at any time for the purposes of fraud prevention. These checks may also include your DLN/MyLicence.
Using data obtained from your DLN, we may pass details of your 'No Claims Bonus' to certain organisations to be recorded on an NCB database. This may occur if information requires updating or correcting at any stage, and also at the renewal stage of your policy and upon or after the cancellation of your policy prior to the expiry date.
Use of your data for fraud, money laundering & credit decisions
As part of the quote and acceptance process we exchange information with the Claims Underwriting Exchange which holds a record of incidents reported to insurers, which may or may not have given rise to a claim. We do this in order to verify the information provided about you or any individual who is named on the quotation or policy during the quote process.
Credit Reference
When you apply to us to purchase a policy, we make a number of checks to assess your application for credit and verifying identities to prevent and detect crime and money laundering. To obtain this information, we will check the following records about you and anyone else who may also be insured and whose personal details have been provided as part of the Insurance application.
- Our own records
- Credit Reference Agency (CRA) records. When CRAs receive a search from us they will place a search footprint on your credit file that may be seen by other lenders. They supply us with both public (including the electoral register), and shared credit and fraud prevention information
- Fraud Prevention Agency (FPA) Records
We make searches about you at credit reference agencies who will supply us with information, including the Electoral Register and credit information. The agencies will record details of the search whether or not your application proceeds. This search will not be seen or used by lenders to assess your ability to obtain credit. We may use scoring methods to assess this application and to verify your identity.
Credit searches and other information which is provided to us and/or the credit reference agencies, about you and those with whom you are linked financially, may be used by EUI Limited and other companies if you, or other members of your household, apply for other facilities including Insurance and loans applications and claims. This information may also be used for debt tracing and the prevention of money laundering as well as the management of your account. Alternatively, we may ask you to provide physical forms of identification.
If you are making a joint application or tell us that you have a spouse or financial associate, we will link your records together so you must be sure that you have their agreement to disclose information about them. CRAs also link your records together and these links will remain on your and their files until such time as you or your partner successfully files for a disassociation with the CRAs to breach that link.
We may also make periodic searches at CRAs and FPAs to manage your account with us.
Information on applications will be sent to and recorded by CRAs. When you borrow from us, we will give details of your account(s) and how you manage it/them to CRAs. If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs and FPAs to perform similar checks and to trace your whereabouts and recover debts that you owe. Records remain on file for six years after they are closed, whether settled by you or defaulted.
If you give us false or inaccurate information and we suspect or identify fraud, we will record it and may also pass this information to FPAs and other organisations involved in the prevention of crime and fraud.
If you borrow from us and do not make payments that you owe us, we will endeavour to trace your whereabouts and recover any debts.
Your data may also be used for other purposes for which you give your specific permission or, in very limited circumstances, when required by law or where permitted under the terms of the Data Protection Act 1998.
How to find out more
This is a condensed guide to the use of your personal information for credit reference purposes. If you would like to read the full details of how your data may be used please phone our Customer Services Department, or write to us at Pricing Department, Ty Admiral, David Street, Cardiff, CF10 2EH.
You can contact the CRAs currently operating in the UK; the information they hold may not be the same so it is worth contacting them all. They will charge you a small statutory fee.
- Call Credit: callcredit.co.uk
- Equifax: equifax.co.uk
- Experian: experian.co.uk
Please contact us at Central Underwriting Department, Tŷ Admiral, David Street, Cardiff CF10 2EH if you want to receive details of the relevant fraud prevention agencies.
When you make a claim
If necessary we may also have to investigate your claims and conviction history in the course of administering the claim. You can be assured that we will keep such investigations strictly confidential.
We pass information to the Claims and Underwriting Exchange Register and, in the case of motor insurance, the Motor Insurance Anti-Fraud and Theft Register, both of which are managed by the Motor Insurers' Bureau (MIB). This helps insurers check information and prevent fraudulent claims. When we deal with your request for insurance we may search these registers. Under the conditions of your policy, you must tell us about any incident (such as an accident or theft) which may give rise to a claim. When you tell us about an incident we will pass information to the Registers.
Information relating to your insurance policy will be added to the Motor Insurance Database ("MID") managed by the Motor Insurers' Bureau ("MIB"). MID and the data stored on it may be used by certain statutory and/or authorised bodies including the Police, the DVLA, the DVANI, the Insurance Fraud Bureau and other bodies permitted by law for purposes not limited to but including:
- Electronic Licensing
- Continuous Insurance Enforcement; Law enforcement (prevention, detection, apprehension and or prosecution of offenders)
- The provision of government services and or other services aimed at reducing the level and incidence of uninsured driving
If you are involved in a road traffic accident (either in the UK, the EEA or certain other territories), insurers and or the MIB may search the MID to obtain relevant information.
Persons (including his or her appointed representatives) pursuing a claim in respect of a road traffic accident (including citizens of other countries) may also obtain relevant information which is held on the MID.
It is vital that the MID holds your correct registration number. If it is incorrectly shown on the MID you are at risk of having your vehicle seized by the Police. You can check that your correct registration number details are shown on the MID at askmid.com
Fraud prevention and detection notice
In order to prevent and detect fraud insurers may, at any time, share information about you with our other group companies.
If false or inaccurate information is provided and fraud is identified details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information.
We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:
- Checking details on applications for credit and credit related or other facilities
- Managing credit and credit related accounts or facilities
- Recovering debt
- Checking details on proposals and claims for all types of Insurance
- Checking details of job applicants and employees
MyLicence
As part of our fraud prevention and detection measures, we may undertake searches against your (or any person included on the proposal) DLN against details held by the DVLA to confirm your licence status, entitlement and restriction information and endorsement/conviction data. This helps insurer's check information to prevent fraud and reduce incidences of negligent misrepresentation and non-disclosure. A search of the DLN with the DVLA should not show a footprint against your (or another relevant person included on the proposal) driving licence.
Please contact us on 0800 052 3144 if you want to receive details of the relevant fraud prevention agencies.
We may exchange your details such as NCB, DLN and Claims records with insurance industry databases for the purpose of validation and financial crime prevention.
We and other organisations may access and use, from other countries, the information recorded by fraud prevention agencies.
Information Security
On our websites we protect any data you have given us by providing you with a User ID and password. We also use industry standard security to encrypt sensitive data in transit to our servers.
It may be necessary to transfer your personal data to other Group companies or service providers located outside of the European Economic Area. The data protection and other laws of these countries may not be as comprehensive as those in the UK or the EEA - in these instances we will take steps to ensure that your data is given an equivalent level of protection as it is in the EEA.
Show further information
The User ID and password helps us to protect your personal data you must keep this password safe and must not disclose it to anyone. Some suspicious emails contain attachments or links to websites that try to install malicious software on your computer. If you have entered your password on what you think might be a malicious website, please contact us immediately and ask us to change your password.
If you have entered your credit card information on what you think might be a malicious website or replied to an e-mail with that information, you should contact your credit card company immediately. Do not forget to contact us to update your card details.
When you ask for a quote from us, we will process the data on a secure server. Your browser will confirm that you are in a secure area by displaying an unbroken key or lock in the bottom right hand corner of your browser window.
Many organisations use security features such as firewalls to protect their computer systems. These firewalls may prevent you from connecting to our secure server to get a quote. If you are at work and cannot connect to our web site, please speak to your IT administrator.
Please be aware that communications over the Internet, such as emails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
Additionally, you can protect your system by installing anti-virus and running scans as recommended by the vendor. You should also run any security updates / patches you receive for your system from the supplier.
Never respond to unsolicited emails from unfamiliar sources. Such emails may be fraudulent and attempt to get you to provide your personal details or payment information.
Changes to this policy
This privacy policy was last updated on 30/01/2017. We reserve the right to make changes to this policy and you will be prompted of any changes when you next visit our website.
From time to time we may need to change the way we use your personal data. Where we believe you may not reasonably expect such a change we will write to you. When we do so, you will have 60 days to object to the change but if we do not hear from you within that time you consent to that change.